Privacy Policy – Gem Wooden Masters

GEM WOODEN MASTERS
PRIVACY POLICY

Effective date:

Last updated: October 14, 2026

WHO WE ARE

This Privacy Policy explains how GEM WOODEN MASTERS may collect, use, store and protect personal information when you visit or interact with the Gem Wooden Masters website, submit an enquiry, request a quotation, contact the business, communicate through WhatsApp or otherwise provide information in connection with its services.

Business name: GEM WOODEN MASTERS
Tagline: Tomorrow’s Furnitures Today…
Founder & Director: Gidado Yusuf Alabi
Address: 3, Sule Lane, Off CPAK Lounge & Club, Landmark-NEPA Office, Ijora-Badia, Apapa-Lganmu, 102223, Lagos, Nigeria.
Phone / WhatsApp: +234 802 414 3822
General email: info@gemwoodenmasters.com
Quote email: quotes@gemwoodenmasters.com
Project email: projects@gemwoodenmasters.com
Founder email: gidado@gemwoodenmasters.com
Additional business email: gemwoodenmasters@gmail.com

SCOPE OF THIS POLICY

This Policy applies to personal information collected through the Gem Wooden Masters website and through website-initiated communications, including contact forms, quote requests, project enquiries and links to WhatsApp or email.

Where a separate service, supplier, payment provider, advertising platform, analytics provider or other third party has its own privacy policy, that third party’s privacy terms may also apply to information processed by it.

INFORMATION WE MAY COLLECT

Depending on how you interact with the website, information may include:

Phone number.
Email address.
Location or project location.
Furniture or service requirements.
Project description.
Furniture type and quantity.
Preferred material.
Approximate dimensions.
Preferred completion date.
Delivery requirements.
Budget range where you voluntarily provide one.
Designs, drawings, photographs or other reference files uploaded through an enquiry or quote form.
Messages or other information you voluntarily provide when contacting Gem Wooden Masters.
Information contained in communications sent by email or through WhatsApp.
Technical information that may be collected automatically by website, security, analytics or similar technologies if those technologies are installed.

CONTACT FORMS AND GENERAL ENQUIRIES

When you submit a contact form, Gem Wooden Masters may collect the information you provide so that the business can understand your enquiry, communicate with you and take appropriate follow-up action.

General enquiries may be directed to info@gemwoodenmasters.com. Information should only be requested where it is reasonably relevant to the enquiry.

QUOTE REQUESTS

If you submit a quotation request, the information you provide may be used to understand the requested furniture or service, assess the project requirements, prepare or discuss a quotation, communicate with you and manage the enquiry.

Quote-related enquiries may be directed to quotes@gemwoodenmasters.com.

Information such as dimensions, quantity, material preference, project location, reference images and delivery requirements may be useful for a quotation but should not be requested where it is unnecessary.

PROJECT ENQUIRIES

For project-related enquiries, Gem Wooden Masters may use information supplied by you to understand the scope of the project, discuss requirements, coordinate communications and determine whether the business can support the requested work.

Project-related enquiries may be directed to projects@gemwoodenmasters.com.

WHATSAPP COMMUNICATION

The website may provide WhatsApp links that allow you to start a conversation with Gem Wooden Masters at +234 802 414 3822.

When you choose to communicate through WhatsApp, information is processed through WhatsApp and is also subject to WhatsApp’s own terms and privacy practices. Gem Wooden Masters does not control WhatsApp’s independent processing of information on its platform.

The website may use different pre-filled WhatsApp messages for enquiries such as custom furniture, quotations, repairs, upholstery, partnerships, supply, projects and delivery. These messages are designed to help you give useful context but do not create an order or contract merely by being sent.

EMAIL COMMUNICATION

If you contact Gem Wooden Masters by email, the business may retain the message and contact details necessary to respond, follow up on an enquiry, prepare a quotation, manage a project or maintain appropriate business records.

Different email addresses may be used for different enquiry types, including general enquiries, quotations and projects.

UPLOADED FILES AND REFERENCE MATERIAL

Where the website provides an upload field, you may be able to submit designs, drawings, photographs, dimensions, reference images or other project materials.

Uploaded materials should be relevant to the enquiry. Do not upload passwords, payment-card information, government identification documents or other highly sensitive information unless Gem Wooden Masters specifically requests it through an appropriate secure process.

Uploaded files may be accessible to the business personnel or service providers who need them to review and manage the enquiry or project. Retention should follow the applicable retention approach described below.

HOW WE MAY USE PERSONAL INFORMATION

Respond to enquiries and requests for information.
Discuss custom furniture, carpentry, repair, upholstery and other services.
Prepare, discuss or manage quotations.
Review project requirements and reference materials.
Communicate about projects, supply requirements, delivery or collection arrangements.
Manage business relationships and partnership enquiries.
Maintain appropriate business and transaction records.
Protect website forms and systems from spam, abuse, fraud or security threats.
Improve website usability and content where appropriate.
Measure website performance if analytics tools have been installed.
Measure advertising or marketing performance if advertising technologies have been installed and used.
Comply with applicable legal obligations and respond to lawful requests.

LEGAL BASIS / LAWFUL PROCESSING

The appropriate lawful basis for processing personal information may depend on the context. Depending on the interaction, Gem Wooden Masters may process information because you requested a service or quotation, because it is necessary to communicate with you about a transaction or enquiry, because of a legal obligation, because of a legitimate business purpose that is permitted by applicable law, or because you have provided consent where consent is required.

COOKIES

The website may use cookies or similar technologies to provide essential website functionality, improve security, remember certain preferences, measure website use or support other functions.

The exact cookies used by the website depend on the technologies actually installed. The business should not claim that a particular cookie, analytics platform, advertising pixel or tracking technology is in use unless it has actually been installed and configured.

Where required, the website should provide an appropriate cookie notice or consent mechanism for non-essential cookies and similar technologies.

ANALYTICS

If analytics technology such as Google Analytics is installed, it may collect information about how visitors use the website, such as pages viewed, traffic sources, device/browser information and interaction events, depending on the configuration.

Analytics should only be described here after the actual implementation has been confirmed. The website owner should review the analytics provider’s current privacy terms and configure the service appropriately.

GOOGLE SERVICES

The website may use Google services such as Google Search Console, Google Maps, Google Analytics or other Google services depending on the final implementation.

For example, an embedded Google Map may allow visitors to view the business location. Google may process certain technical information when its services are loaded or used. The exact processing depends on the service and implementation.

ADVERTISING PIXELS AND MARKETING TECHNOLOGIES

If Gem Wooden Masters later runs digital advertising, technologies such as a Meta Pixel or other advertising measurement tools may be installed to measure campaigns, conversions or website interactions.

FORM AND CONVERSION TRACKING

Where analytics or conversion tracking has been implemented, the website may record events such as quote-form submission, WhatsApp clicks, phone clicks, email clicks or directions clicks.

WHO MAY RECEIVE PERSONAL INFORMATION

Personal information may be accessed by Gem Wooden Masters personnel or trusted service providers who need the information to operate the website, manage enquiries, communicate with customers, provide hosting or technical services, protect the website, process analytics or provide other services that support the business.

THIRD-PARTY PROCESSORS AND SERVICES

Depending on the final website setup, third-party providers may include website hosting providers, form/email services, spam/security services, analytics providers, Google services, WhatsApp and advertising platforms.

The final published policy should identify material processors where appropriate and should be kept consistent with the actual WordPress plugins, Elementor features, hosting services, email services, analytics tools and advertising tools installed on the website.

DATA RETENTION

Gem Wooden Masters may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including managing enquiries, quotations, projects, business records, legal obligations, complaints and dispute resolution.

DATA SECURITY

Gem Wooden Masters should take reasonable technical and organisational measures appropriate to the nature of the information handled to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Use secure website hosting and HTTPS.
Restrict access to enquiry and customer information to authorised persons.
Use strong passwords and appropriate account security.
Keep WordPress, Elementor, plugins and relevant systems updated.
Use appropriate spam and security protections for forms.
Avoid storing unnecessary sensitive information.
Review access to business email accounts and stored customer/project information.

No internet transmission or storage system can be guaranteed to be completely secure. If a data incident occurs, the business should follow its applicable incident-response and legal obligations.

YOUR DATA RIGHTS

Subject to applicable law and any lawful limitations, individuals may have rights concerning their personal information, which can include rights to access information held about them, request correction of inaccurate information, request deletion in appropriate circumstances, object to or restrict certain processing, withdraw consent where processing relies on consent, and exercise other rights provided by applicable Nigerian data-protection law.

The availability and scope of a particular right depends on the circumstances and applicable law. Requests should be made using the contact details in this Policy.

CHILDREN'S INFORMATION

The website is intended for general business and service enquiries. Gem Wooden Masters does not intentionally seek unnecessary personal information from children through its forms.

If a parent or guardian believes that personal information relating to a child has been submitted to the website without appropriate authority, they should contact Gem Wooden Masters so the matter can be reviewed.

LINKS TO OTHER WEBSITES AND PLATFORMS

The website may contain links to external platforms or services, including WhatsApp, Google Maps and social media profiles. Once you leave the Gem Wooden Masters website, the external provider’s own terms and privacy practices may apply.

Gem Wooden Masters is not responsible for the privacy practices of third-party websites or platforms it does not control.

SOCIAL MEDIA

If the website links to Gem Wooden Masters social media pages, interaction with those platforms may involve processing by the relevant platform. Visitors should review the privacy policy of the platform they use.

INTERNATIONAL TRANSFERS

Some third-party technology or communication providers may process information outside Nigeria. Where applicable, the business should consider the requirements of Nigerian data-protection law concerning transfers or access to personal information outside Nigeria.

MARKETING COMMUNICATIONS

Gem Wooden Masters should only send marketing communications through channels and on terms permitted by applicable law. Where consent is required, appropriate consent should be obtained.

A person who no longer wishes to receive permitted marketing communications should be provided with an appropriate way to opt out where applicable.

CHANGES TO THIS PRIVACY POLICY

Gem Wooden Masters may update this Privacy Policy when its website, services, technology or legal requirements change.